Advisor • Operator • Solutions Leader
Helping organizations make better decisions under complexity.
I work at the intersection of AI, localization, data services, and business transformation. My focus is helping organizations turn weak signals, operational friction, and disconnected decision-making into clearer strategy and more scalable execution.
What I help with
AI-enabled service strategy
Clarifying where AI fits, where it does not, and how to connect ambition to operating reality.
Localization and multilingual operations
Improving structure, signal, and scalability across multilingual content and service environments.
Data services and operating models
Helping organizations design or refine data-for-AI offerings, delivery models, and commercial logic.
Cross-functional alignment
Reducing friction across sales, operations, product, and technology so decisions hold up in execution.
Where I’m most useful
I tend to be most useful when a business is growing, changing, or stuck. That often means helping leadership teams clarify what problem they are really solving, where value is leaking, and what needs to change first.
My work combines strategic framing, operational realism, and a bias toward measurable outcomes.
Selected background
I have held leadership roles across solutions, operations, and transformation at companies including Argos Multilingual, Appen, TELUS International, Moravia, RWS, and Lionbridge.
Today I advise organizations navigating AI adoption, service model redesign, business signal problems, and growth-stage complexity.
- Solutions and engineering leadership
- Operating model design and transformation
- KPI and measurement redesign
- Proposal and presales quality improvement
- Support and delivery operations
- Strategic advisory and executive workshops
Speaking, workshops, and advisory
I am available for strategic advisory work, executive workshops, panels, and industry speaking engagements, especially on topics related to AI, multilingual operations, solutions design, operational risk, and business transformation.
Article
I also publish longer-form analysis on AI, data services, localization, and business transformation.
The New Data Services Market: Where the Real Opportunity Is Now
A survey of the major categories in today’s data services market—from search relevance and computer vision to speech, multimodal systems, model evaluation, and physical AI—with a focus on where the strongest commercial opportunities now sit.